Shipping & Returns
Shipping Policy
Delivery time will be around 3-10 days from the day of dispatch. ORDERS ARE USUALLY DISPATCHED WITHIN 2-5 BUSINESS DAYS. ORDER TRACKING ID WILL BE SHARED WITH YOU ONCE THE ORDER GETS DISPATCHED VIA EMAIL/PHONE. AFTER RECEIVING THE TRACKING ID, YOU CAN TRACK YOUR ORDER ON THE COURIER COMPANY TRACKING WEBSITE OR ON THE ORDER TRACKING PAGE: CLICK HERE. See how our delivery system works within Lucknow city. CLICK HERE
All PRODUCTS ARE WELL PACKED INSIDE A CORRUGATED BOX ASSURING GOOD PLANT HEALTH AND SAFETY MEASURES WHILE PACKAGING.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. The Estimated delivery dates are shown on the order tracking page once it gets dispatched. Shipping date estimates may appear via email/phone notification.
We can ship to virtually any address in India. Please also note that the shipping rates for many items we sell are weight and size-based. Any such item information can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be counted as volumetric weight counts.
Partner Logistics Companies:
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BlueDart
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India Post
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Delhivery
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FedEx
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DTDC
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Xpressbee
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Ecom Express
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Others
Return & Exchange Policy
All Products on our website are eligible for all kinds of refunds, returns, or exchanges. Although in some cases we may initiate a full/partial refund if the product experienced severe damage in the transit shipping. We highly ensure the packaging of each and every product to make sure that it delivers in perfect condition.
Refunds, Exchange Returns are subjected to clearance only if we found the reason given by the customer is authentic and legitimate.
Points to remember before asking for a refund:
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A valid reason, Why the customer is asking for a refund.
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Must inform us within 7days from the date of delivery.
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Supporting evidence if possible such as damaged product photos.
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Refunds are subjected to clearance only if found true and reliable.
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The complete refund process may take up to 5-15 days depending upon customer location and return shipping transit time.
Procedure for asking for a refund:
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Contact us via our Email: hopenurseryplants@gmail.com
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Or Contact us via our Contact Number: +91 9005671281 (Abhishek Sharma), +91 9580218171 (Ambar Nishad)
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Make sure to tell us your order ID while contacting us.
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On getting approval from us. Pack the item in its original packing if possible else pack it as well as you can to avoid return shipping damage which in return benefits both the seller and customer to offer a better relationship in the future.
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Hand over the shipment to the pickup boy and wait till it reaches back to us and after receiving the product shipment we will initiate the full refund if the product was the same as described by the customer.